Privacy Policy

Last updated: October 2, 2026

Information you share with us

When you contact HY3D Print by email, WhatsApp, LINE, WeChat, phone, or our quote form, we may receive the contact and project details you choose to provide. We use this information only to respond to your inquiry, prepare a quotation, and support your project.

Website analytics

We use Google Ads conversion measurement to record successfully submitted inquiries and understand which advertisements lead to contact requests. This may use cookies and advertising click identifiers. We do not send your form contents, contact details, or drawings in conversion events. We have not enabled enhanced conversions or remarketing audiences, and advertising personalization signals are disabled.

We use Google Analytics to understand how visitors find and use this website, such as page visits, general location, device type, and traffic source. Google Analytics uses cookies and similar technologies. We do not intentionally send names, email addresses, drawings, or other directly identifying project information to Google Analytics.

Learn how Google uses information from sites and apps that use its services at Google's partner-sites policy.

We also maintain first-party, aggregate website statistics for our internal dashboard, including page visits, approximate country or region, referral channel, device type, and campaign tags. These statistics use a random browser identifier and do not store visitor IP addresses, names, email addresses, or project details.

For up to 30 minutes in the current browser tab, we store the entry page, referral website and campaign tags in session storage. If you submit an inquiry, these details are saved with it to help our team understand the source of the request. Only campaign parameters are retained, not arbitrary URL parameters. We also measure clicks on our email, WhatsApp, LINE and phone links, and opening the WeChat contact panel; these actions do not tell us whether you sent a message.

Language preferences

We may use your approximate country or region, provided by the website network, to suggest a language for the page. You can always change the language from the selector at the top of the page. We store your selected language only in your browser so that your preference can be remembered on later visits.

How we protect and share information

We do not sell personal information. We share information only when needed to provide requested services, meet legal obligations, or protect our rights and operations.

Your choices

You may contact us to request access to, correction of, or deletion of the personal information you have provided. You may also manage or block cookies through your browser settings.

Contact

For privacy questions, contact us at ray@hy3dprint.com.